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SUPPORT

Find answers quickly or ask us for help

We go the extra mile

Unlike other agrifood software companies, we have always placed support from our Customer Success team at the core of what we do.

 

From our team's agricultural backgrounds, we understand that learning new tools takes time. That is why all our customers have our dedicated Customer Success team, who is with you and your team every step of the way 

Common questions answered

Does KisanHub work without Wi-Fi or internet connection?


From half our team coming from agricultural backgrounds, we know the struggles of internet connection in remote places! This is why our app still collects observations when 'offline' and when you are back online, so you can sync updates automatically.




We already use a software system, how can KisanHub benefit us?


Thanks to our talented Engineering team our software can be easily integrated with other systems and it's something we are very open to doing, if we are not already integrated. For example, Farmplan's Gatekeeper users can now link up to us, find out more here. See how we do this below, where we explain how Application Programming Interface (APIs) work their magic.




How much does KisanHub cost?


We don't even know you yet! Our pricing is all bespoke to your needs, so get in touch today and receive a bespoke quote to see what we can do for your business.




What do you mean by Agrifood?


The term 'agrifood' is the agricultural production of food and drink. We support at every stage along these complex supply chains, from seed to sale




New to Tech? Cover the basics


Some quick terms explained by Nick Brook, CTO at KisanHub to help with the basics in tech lingo, you'll be fluent in no time

  • SaaS platform
Stands for Software as a Service. It is part of the 'cloud' computing family (see right). This is how you can see live updates from different sources, from Agronomist's observations to Satellite imagery.
  • Cloud-based system
Means the system works over the internet, similar to the way online Banking and Facebook operates. This means that your secure login details can access the platform on any device connected to the internet, any place, any time.
  • API
Translates to Application Programming Interface. It is a way for different programs to communicate and work together in various ways. This means they speak the same language and can understand each other. You can see it as a way for one piece of code to tell another piece of code what to do. We bring information together, from lab results to ERP systems to create a central source of truth. KisanHub uses all of the above to simplify how data moves through food production to improve efficiency and allows people to connect, collect and discover.





Providing global support

Meet some of our dedicated Customer Success team, who are always here for you and your team to answer any questions 

Having assisted in the management of a large scale potato and onion growing operation, I understand first hand the pains our customers are facing, and how our software can support them. We are going on the journey with them and providing them with the tools they require to get the most from their data.

"

Liv Bates | Senior Customer Success Manager

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As a global team, we understand that when it comes to communication, convenience is always key. That's why your team can contact us via Whatsapp or email. Thanks to our team being in two different timezones we can provide almost around the clock support for our customers and their teams wherever they are in the world.

Shreyas Tharanath | Senior Support Manager

"
"
How our team supports yours 
'How-to' videos
WhatsApp
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Learn at your own pace with videos on our YouTube channel 
Convenience is key, simply chat
with us on our app using WhatsApp
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Find everything you need on FreshDesk
below or contact us support@kisanhub.com
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Get in touch and book a demo

To find out how KisanHub can benefit your supply chain

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© 2012-20 Arjun Technology Ventures Ltd. Company No. 8167543. All Rights Reserved

Allia Future Business Centre, Kings Hedges Road, Cambridge UK, CB4 2HY  |  hello@kisanhub.com

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